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Frequently Asked Questions

Products

What is a vaginal suppository?

A vaginal suppository is a solid form of medication designed to be inserted into the vagina. Suppositories melt inside the body, allowing for quick absorption directly into the bloodstream. This method often works faster than oral medications since the body absorbs the active ingredients more rapidly.

What’s special about Hello Again vaginal suppositories?

Hello Again vaginal suppositories are thoughtfully formulated with hemp-derived cannabinoids and botanicals to provide targeted relief without the head high. Unlike edibles, which pass through the digestive system and liver, our suppositories melt at body temperature and are absorbed directly through the skin, allowing for faster, more consistent relief. The female reproductive tract is rich in cannabinoid receptors, ensuring effective absorption. Plus, ingredients like cocoa butter, avocado oil, and vitamin E hydrate and soothe, while apple cider vinegar helps maintain natural pH balance.

Which Hello Again product is best for me?

Hello Again’s vaginal suppositories are crafted with hemp-derived cannabinoids and botanicals to help you feel balanced and ready to take on your day without the head high. Whether you’re navigating menopause, sleep challenges, or your period, our products are designed to fit seamlessly into your routine and deliver consistent, targeted relief.

  • Menopause: Our formula helps you feel your best through perimenopause, menopause, and beyond, offering consistent relief and supporting your wellness journey.

  • Sleep: Reclaim restful nights with our calming, hemp-infused formula that helps you wind down without the head high.

  • Period: Support your body during your cycle with a botanical blend that targets relief and helps you feel your best, no matter the day.

Choose Hello Again for a wellness solution that’s tailored to your needs so you can feel amazing every day.

How can I purchase Hello Again products?

You can purchase Hello Again products right here on our website! Just browse through our selection, add your favorites to your cart, and check out—it’s that simple.

What’s the dosage of Hello Again?

Each individual package of Hello Again products contains ten vaginal suppositories. A dosage is one suppository. Every woman’s body is different, however, and you may use less or more as needed. Some women prefer to use half a suppository (you can break or cut it in half), while others have found it helpful to use two suppositories at the same time.

How often should I use Hello Again?

Our suppositories typically take about 30 minutes to take effect and provide relief for up to six hours. For the best results, we recommend consistent use to build a strong foundation of relief.

  • Menopause: Use daily for steady support.

  • Sleep: Use nightly to promote restful sleep.

  • Period: Use as needed throughout your cycle. If you’re using Hello Again during your period, it’s okay to use a tampon—our cocoa butter-based suppository won’t be absorbed by it, so you get all the benefits!

Whether you use our products every day, every night, or on a semi-regular basis, you’ll find the rhythm that works best for you.

How do I get the vaginal suppository out of the shell?

Open the package of the individual suppository by peeling the tabs like a banana. If you’re a visual learner, watch our video here.

How do I insert a Hello Again vaginal suppository?

Suppositories may seem intimidating at first, but it is very simple to learn how to insert a vaginal suppository.

  1. Wash your hands.
  2. Open the package of the individual suppository by peeling the tabs like a banana.
  3. Insert the suppository with your index finger well into your vagina.

We are all different shapes and sizes. You may want to rest or lay down for 10 to 15 minutes. Some women like to use a panty liner in case of leakage.

Our suppositories typically take about 30 minutes to take effect and provide relief for up to six hours. For the best results, we recommend consistent use to build a strong foundation of relief. Menopause suppositories may be used daily for steady support.

Do Hello Again vaginal suppositories leak?

Every woman’s body and vagina are different. Shape, strength, and ability to absorb vary from woman to woman. Use a panty liner when you first try Hello Again to see how it works for you. Our formulation was targeted to guard against leakage yet allow for a melt rate that is fast enough for efficacy. The majority of women report no leakage. You may also insert a tampon using Hello Again vaginal suppositories. The tampon will not absorb the suppository once melted.

How long does it take for Hello Again to take effect?

Our suppositories take effect in about 30 minutes and provide relief for up to six hours. For optimal results, we recommend consistent use to establish a strong baseline of relief.

How long do the benefits of Hello Again vaginal suppositories last?

Our suppositories take effect in about 30 minutes and provide relief for up to six hours. For optimal results, we recommend consistent use to establish a strong baseline of relief.

Are Hello Again products third-party tested?

Yes! All Hello Again vaginal suppositories undergo third-party testing by a certified laboratory. For more details, please review our CoA Disclosure.

Do Hello Again vaginal suppositories expire?

Hello Again vaginal suppositories have a shelf life of two years from the manufacturing date. You can find the expiration date printed on the back of the package, ensuring you’re always using a fresh product. After the expiration date, the suppositories remain safe to use, but the product may take longer to provide relief.

How should I store Hello Again products?

Refrigeration isn’t usually necessary unless you’re in an area with extreme heat. If a vaginal suppository melts, simply place it in the fridge to solidify again. While it may develop wrinkles or lose its smooth appearance, don’t worry—your body won’t mind, and it will work just as effectively!

My Hello Again vaginal suppositories look spotty. Are they safe to use?

Our suppositories are made to be a polished pearly white. However, cocoa butter is a mixture of fats with different melting points. Because of that, it is natural to see those fats separate over time. The appearance of spotty clusters of fat is a byproduct of temperature fluctuations during storage and does not affect the efficacy of the product.

How is Hello Again’s Menopause product different from regulating my hormones?

Cannabis offers a different approach to finding balance. It is a holistic, plant-based remedy for menopause and other wellness issues women face throughout their adult lives.

Hormone regulation is the goal of prescribed pharmaceutical hormones or Hormone Replacement Therapy (HRT). This approach makes sense; however, HRT is not without problems. First, not everyone is a candidate (family histories of cancer or blood clots) or feels comfortable taking hormones. Second, the hormone fluctuations during perimenopause (the running head start toward menopause that can last over five years) are severe and random. So, ideal hormone balance is a constant moving target.

Instead of regulating hormone levels, the cannabinoids in cannabis meet your body’s cannabinoid receptors and thus strengthen your system’s ability to bounce back and function properly. Cannabis provides reinforcements for your own endocannabinoid system in its quest to keep your body’s systems functioning despite the volatile surrounding conditions. In other words, instead of attempting to control the source of the problem, you can choose to strengthen your body’s resources.

Every woman and every body is different. Choose the approach (or combination of the two) that works best for you.

Can I use Hello Again in combination with hormone replacement therapy?

Yes, you can! Hello Again vaginal suppositories are commonly used by women who are on hormone replacement therapy (HRT) as well as those who either choose not to or cannot take HRT.

Can I use Hello Again vaginal suppositories if I take other supplements and medications?

Consult your physician before use if you are pregnant, lactating, have a medical condition, or are taking any medication. Cannabidiol use while pregnant or breastfeeding may be harmful. Keep out of reach of children.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Can I use a tampon while using Hello Again products?

Yes! You may insert a tampon using Hello Again vaginal suppositories. The tampon will not absorb the suppository once melted.

What do Hello Again vaginal suppositories smell like?

Hello Again vaginal suppositories don’t have a cannabis scent. In fact, one of our testers said they smell like a spa! Each product has its own unique fragrance, thanks to the thoughtfully chosen botanical blend in every formula.

Are Hello Again products edible?

Hello Again suppositories are specifically designed for vaginal use, where they are most effective because they bypass the digestive system. While the ingredients are holistic and non-harmful if ingested, taking them orally could change how your body responds, so do so with caution.

Can I have sex after using Hello Again products?

Absolutely! Although we didn’t formulate Hello Again as an intimacy product, here is what we are finding: when you get some sleep, aren’t a sweaty mess, have more patience and less anxiety, feel good about your performance all day, and don’t have a dry, sore vagina, libido is enhanced! For more information about sex and cannabis, as well as sex and Hello Again, check out our blog.

Will my partner get high during oral sex?

Hello Again suppositories have been formulated, manufactured, and tested based on vaginal use. One of the keys to their effectiveness is that they don’t pass through the digestive tract. Ingesting the suppository could change the body’s response to it, so do so with caution.

Can men use Hello Again products?

Yes! Men may use Hello Again products rectally. The suppositories will melt and be absorbed by the surrounding tissue in the same way as vaginal use.

Anyone using a suppository rectally should use caution while finding the correct dosage. The tissue inside the rectum is more dense with blood vessels than in the reproductive tract, which could increase the effects of the suppository.

Where are Hello Again products made?

All of our products are manufactured in the United States.

Are Hello Again products pregnancy-safe?

Consult your physician before use if you are pregnant, lactating, have a medical condition, or are taking any medication. Cannabidiol use while pregnant or breastfeeding may be harmful. Keep out of reach of children.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

CBD

What is CBD?

CBD, short for cannabidiol, is a natural compound found in the cannabis sativa plant. Unlike THC, the component responsible for the “high” associated with cannabis, CBD is non-psychoactive and won’t cause intoxication.

As one of over 100 cannabinoids found in cannabis, CBD has been used for centuries in traditional medicine for its potential health benefits. Ongoing research suggests that CBD may offer a range of therapeutic effects.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

What is the difference between CBD and THC?

CBD and THC are both natural compounds found in the cannabis plant, but they have different effects on the brain. THC is psychoactive, meaning it alters brain function and creates the “high” commonly associated with marijuana. CBD, on the other hand, is non-psychoactive and does not produce a high.

What’s the difference between hemp, CBD, and THC?

Hemp is a variety of the cannabis plant that contains less than 0.3% THC, the compound responsible for the “high” feeling. Cannabis plants with THC levels above 0.3% are typically referred to as marijuana. While CBD is most commonly derived from hemp, it can also be extracted from marijuana plants.

How much THC is in Hello Again products?

All Hello Again products meet the definition of hemp and contain less than 0.3% THC.

What is hemp extract?

Hemp extract comes from the flowers and leaves of the hemp plant and is naturally rich in phytocannabinoids, such as CBD (Cannabidiol), CBN (Cannabinol), CBG (Cannabigerol), and CBC (Cannabichromene). These compounds support the Endocannabinoid System (ECS), promoting benefits like improved mood, better sleep, and relief from physical discomfort.

What is the Endocannabinoid System (ECS)?

The endocannabinoid system (ECS) is a complex network of receptors, chemical signals, and enzymes that help regulate various functions in the body:

  • Central Nervous System (CNS) Development: The ECS supports the development and function of the CNS.

  • Cognitive and Physiological Processes: It fine-tunes many mental and physical processes.

  • Homeostasis: The ECS helps maintain balance in the body by restoring optimal conditions.

  • Stress Response: It aids in managing and adapting to stress.

  • Other Roles: The ECS influences memory, emotional regulation, sleep, temperature control, pain management, and immune and inflammatory responses.

The ECS consists of:

  • Cannabinoid Receptors (CB1 and CB2): These receptors interact with THC, the compound in cannabis that produces a “high.”

  • Endocannabinoids: Naturally occurring cannabinoids made by the body.

  • Enzymes: Responsible for creating and breaking down endocannabinoids.

This system plays a vital role in keeping the body and mind balanced and functioning properly.

What is the difference between full spectrum, broad spectrum, and isolate hemp extract?

After being harvested, the hemp plant undergoes processing to extract its beneficial nutrients. This process produces a nutrient-rich liquid known as hemp extract. The initial extract may go through further refinement, such as removing waxes, resulting in what is called a “full spectrum” hemp extract.

Full Spectrum Hemp Extract

This type of extract retains all the naturally occurring phytocannabinoids from the hemp plant, including CBD (the most well-known) and over 80 others like CBG, CBN, CBC, and CBDa. We believe this whole-plant approach offers the most benefits since it preserves everything nature intended. Full spectrum hemp extract contains very low levels of THC (below 0.3%), which isn’t enough to cause a high and complies with federal regulations.

Broad Spectrum Hemp Extract

If desired, full spectrum extract can be further processed to remove all traces of THC. This process often involves solvents like ethanol. While THC is removed, some of the other beneficial cannabinoids, such as CBG, CBC, and CBN, may also be reduced. What remains is called “broad spectrum” hemp extract, which still contains a mix of cannabinoids but without THC.

CBD Isolate

A third option involves completely isolating CBD and removing all other cannabinoids, including THC, CBG, CBN, and CBC. This is known as “CBD isolate.” While isolates contain pure CBD, they lack the “Entourage Effect,” where all cannabinoids work together synergistically to enhance the extract’s benefits.

Each type of hemp extract—full spectrum, broad spectrum, and isolate—offers different characteristics, catering to various preferences and needs.

Will I fail a drug test?

If you need to pass a drug test, we suggest avoiding any hemp-derived products just to be safe. Hello Again products comply with hemp regulations and contain less than 0.3% THC, but drug tests vary in their sensitivity and the thresholds set by employers or agencies. Likewise, everyone’s body processes Hello Again products differently. If you’re concerned, it’s a good idea to talk to your employer and testing facility before using Hello Again products.

Does CBD cure disease?

Hello Again products have not been evaluated by the Food and Drug Administration. The product is not intended to diagnose, treat, cure, or prevent any disease.

Shipping

Where do Hello Again’s products ship from?

All of our products ship from the United States via UPS, a secure and reliable courier service.

What is the cost of shipping?

We offer free Standard Ground shipping on all orders within the U.S.

What is your shipping timeline?

We strive to process and ship orders within 24 to 48 hours, excluding weekends and holidays. Once shipped, delivery typically takes two to five business days, depending on your location. Please keep in mind that estimated timelines may be affected by holidays, weather, backorders, or general postal delays.

Where do you ship?

We currently ship within the United States. We hope to expand to other regions in the future.

Do you offer expedited shipping?

At this time, we only offer free Standard Ground shipping.

I’m moving—how can I change my address?

You can log into your account anytime to update your billing and shipping information. Simply go to your profile, click “Edit,” and make the necessary changes.

I haven’t received a tracking number. What should I do?

You will receive tracking information via email once your order ships. If it has been more than 48 hours since placing your order and you haven’t received tracking details, please reach out to us at hello@helloagainproducts.com or use the periwinkle chat button in the bottom right corner of our site for assistance.

Refunds

What is your refund policy?

We stand behind the quality of our products and want you to feel satisfied with your purchase. If you need to initiate a refund, contact us within 24 hours of receiving your order by emailing hello@helloagainproducts.com. For more details, please review our Refund Policy.

How do I report damaged products?

If you receive a damaged product, report it within 24 hours of delivery by emailing hello@helloagainproducts.com. Please include detailed descriptions and photos of the damage so we can resolve the issue efficiently.

How do I initiate a refund?

  1. Contact Customer Service: Email hello@helloagainproducts.com to request a return authorization.

  2. Return Requirements: The return must include the unused portion of the product in its original packaging.

  3. Refund Details: Once we receive your return, we’ll issue a refund to your original payment method. Please note:

    • Return shipping costs are non-refundable.

    • Refunds may be prorated based on how much of the product was used.
What is your refund policy for cancellations?

Cancelling your subscription only affects future orders. Any orders that have already been processed will still ship as planned. For more details, please review our Refund Policy.

Subscriptions

What products are available for subscription?

You can subscribe to any of our Hello Again products. Each of our vaginal suppositories is thoughtfully formulated with hemp-derived cannabinoids and botanicals to support you through menopause, sleepless nights, and periods. Subscriptions are available in a convenient 30-day format to ensure you always have what you need to feel your best. For more details, please review our Subscription Policy.

How does billing work for subscriptions?

You’ll be charged at checkout when you place your first subscription order. After that, billing occurs every 20 days to keep your wellness routine uninterrupted. Your products will arrive on time, helping you feel like yourself every day. If you need to make changes, simply log into your account to update your subscription details.

Can I skip, pause, or cancel my Hello Again subscription?

Absolutely! You’re in control. By logging into your account, you can skip a shipment, pause, or cancel your subscription at any time.

How do I make changes to my subscription?

Log in to adjust your subscription contents. Add more products, swap items, or remove products as needed. If you need assistance, email us at hello@helloagainproducts.com—we’re happy to help!

What’s the refund policy for cancellations?

When you cancel your subscription, it applies to future orders only. Any outstanding orders already processed will still be shipped as scheduled. For more details, please review our Refund Policy.

What are the perks of subscribing?

By subscribing, you’ll receive a 30-day supply of Hello Again products (three 10-packs), saving you $35 monthly! Your subscription will auto-renew monthly, ensuring you always have what you need to feel amazing, no matter the day.

How do Hello Again subscription reminders and changes work?

You’ll receive an email reminder two days before each shipment. If the current order hasn’t been processed, you can cancel or update your subscription anytime. Once an order is processed, we can’t make changes or cancellations.

General FAQs

Why does Hello Again focus on wellness products for women?

Who understands women better than women? Hello Again was created by women who’ve walked in your shoes, faced the same challenges, and know firsthand the power of holistic solutions. We’ve crafted products that work because we get it.

Hello Again creates a space where women feel seen, heard, and empowered to have fearless conversations about their health. Together, we’re breaking down taboos, sharing experiences, and redefining what it means to feel like yourself again.

Why choose Hello Again products?

Our vaginal suppositories are thoughtfully formulated with hemp-derived cannabinoids and a carefully selected botanical blend to support your wellness routine. Our formulas are known to deliver consistent relief in the body WITHOUT THE HEAD HIGH, helping you feel balanced and ready to take on your day. Say hello to yourself again.

How do I reach your customer service?

Please reach out to us at hello@helloagainproducts.com or use the periwinkle chat button in the bottom right corner of our site for assistance.