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Privacy Policy

Last Modified: January 1, 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from helloagainproducts.com (the “Website”). Hello Again Products LLC (the “Company”) use cookies and similar tracking technologies on our website to improve user experience, analyze website traffic, and provide personalized content. “Our Site” means our websites, emails, apps, and other services.

By using our website, you acknowledge that you have read and understood this Privacy  Notice and consent to the collection and use of your personal information as described herein.

Scope of This Policy: This privacy policy applies exclusively to information collected through the Website. It does not cover:

  • Information that is collected offline or through other means, including other websites operated by us or third parties, including affiliates and subsidiaries.
  • Information collected by third parties, including through applications or content (like ads) that may be linked to or accessible from the Website.

We encourage you to review the privacy policies of any third-party websites you visit, as their practices may differ from ours.

1. Cookies & Tracking Technologies

When you visit our website, we automatically collect certain data through cookies and similar tracking technologies, including:

  • Cookies: Small data files stored on your computer that help us improve the Website. You can choose to disable cookies through your browser, though some features of the Website may not function properly without them.
  • Third-Party Cookies: Other websites or services that may link to our Website could use their own cookies. We are not responsible for how these third parties use cookies.
  • Flash Cookies: Certain features may use locally stored objects or “Flash cookies.” To manage Flash cookies, visit Adobe’s website for instructions.
  • Web Beacons and Pixels: These small graphic files allow us to track user activity and collect analytics on the Website’s performance.
  • Google Analytics: We use Google Analytics to gather data on how users engage with the Website. To learn more about Google Analytics, users can review their privacy practices or opt-out via their browser add-on.
  • Facebook Pixel: We use Facebook Pixel for gathering data on how users locate and engage with the Website. To learn more about the Facebook Pixel, users can review their privacy practices

For more information, see our Cookie Policy.

2.  Information We Collect

We collect different types of personal information depending on how you interact with our website and services.

2.1 Personal Information Provided by You

When you make a purchase, subscribe to our newsletter, or contact customer service, we may collect the following personal information:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information (credit/debit card details, billing address, etc.)

2.2 Automatically Collected Personal Information

When you visit our website, we automatically collect certain data through cookies and similar tracking technologies, including:

  • IP Address
  • Device Information (browser type, operating system, device model, etc.)
  • Website Usage Data (pages visited, time spent on site, clicks, and browsing behavior)
  • Location Data (only if permitted by your device settings)

2.3 Personal Information Collected from Third Parties

We may receive information from third-party partners, including:

  • Payment processors (transaction details, fraud detection data)
  • Marketing partners and advertising networks
  • Shipping carriers (tracking and delivery updates)

3. How We Use Your Information

We use the information collected for the following purposes:

3.1 Order Processing and Customer Service

  • To process payments, fulfill orders, and ship products
  • To provide order confirmations, invoices, and shipping updates
  • To handle returns, refunds, and customer support inquiries

3.2 Website Functionality and Security

  • To improve our website, user experience, and customer interactions
  • To detect and prevent fraud, security breaches, or other suspicious activities

3.3 Marketing and Promotional Communications

  • To send promotional emails, newsletters, and offers (with your consent)
  • To personalize content and advertisements based on your interests

3.4 Legal and Compliance Obligations

  • To comply with federal and state laws, including tax, regulatory, and consumer protection laws
  • To respond to law enforcement requests or legal claims

4. How We Share Your Personal Information

We do not sell your personal information, but we may share it with third parties in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party vendors who help us operate our business, including:

  • Payment processors (to facilitate transactions securely)
  • Shipping carriers (to deliver your orders and provide tracking updates)
  • IT and cybersecurity service providers (to protect our website from fraud and threats)

4.2 Legal Compliance and Law Enforcement

We may disclose personal information if required by law or if necessary to:

  • Comply with a subpoena, court order, or legal request
  • Protect our rights, property, or customer safety
  • Investigate fraud, illegal activities, or security threats

4.3 Business Transfers

If the Company and/or its affiliates undergo a merger, acquisition, or sale of assets, personal information may be transferred to the new entity as part of the business transition.

4.4 As Directed by You

For any other purpose with your permission or as directed by you. 

4.5 Aggregate Personal Information 

Where the information is aggregated and does not identify or otherwise relate to an individual, unless such aggregation is prohibited under applicable law. 

5. Your Privacy Rights

5.1 Your Privacy Rights

Certain states, countries, and regions provide individuals with certain data subject rights (“Privacy Rights”) to individuals who reside in them. Depending on where you reside, you may have the following Privacy Rights: 

  • To know whether we process your personal information; 
  • To correct or update your personal information; 
  • To know the categories of personal information we collect about you, the purposes for the collection, how long we retain your personal information, and whether that information is sold or shared or disclosed and to whom; 
  • To requires access to your personal information, including obtaining a copy of personal information, or have your personal information transferred to another controller; 
  • To request deletion of your person information; 
  • To opt out of the sale or sharing of your personal information; 
  • To limit the use of your sensitive personal information, as defined by applicable law; 
  • To opt-out of some types of automated decision-making, including providing, or to request human intervention or information about how automate decision-making is conducted; 
  • Not to be discriminated against for exercising your Privacy Rights; and
  • To withhold or withdraw consent for the processing of your personal information. 

5.2 Exercising Your Privacy Rights

You or your authorized agent may make a request to exercise your Privacy Rights concerning your personal information by contacting us at hello@helloagainproducts.com. You can request access to or deletion of your personal information, and where applicable, opt out of the sale of your personal information.

You may use an authorized agent to submit your privacy rights request. However, we are obligated to ensure that you have properly authorized the person acting as your agent to act on your behalf and we may require proof of written authorization. 

Furthermore, we may require you to confirm your identity and your residency or location in order to honor your Privacy Rights request. If we are unable to verify your identity, we may not honor your Privacy Rights request. If we deny your request, we will notify you of the reason within thirty (30) days of receiving the request. 

If you disagree with our decision not to honor your Privacy Rights request, you may appeal the decision using the contact information provided above. 

5.3 Opting Out of Marketing Communications

You can unsubscribe from our marketing communications at any time by clicking on the unsubscribe link provided in the emails.

5.4 Managing Cookies and Tracking Technologies

You can manage your preferences regarding cookies and tracking technologies through your browser settings. Note that altering these settings may affect the functionality of our website. 

For more information about the cookies we use, please see our Cookie Policy.

5.5 Communication Preferences

If you would like to change your contact information, please contact us using the information in the Contact Information section below. We will make a good faith effort to make requested changes in our then active databases as soon as reasonably practicable. We may retain your prior contact information as business records. 

5.6 Do Not Track

Do Not Track is a web browser setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the Do Not Track setting in your browser, your browser sends a signal to websites, analytics companies, ad networks, plug-in providers, and other web services you encounter while browsing to stop tracking your activity. 

Currently, we do not respond to or take any action with respect to these signals or similar mechanisms. 

5.7 Opt-out Preference Signals

Some browsers and browser extensions support opt-out preference signals such as the Global Privacy Control that can send a signal to the websites you visit indicating your choice to opt-out from certain types of data processing, including data sales. Global Privacy Control is a web browser-level setting, maintained by either a browser or a browser extension, that a user or privacy-focused technology can set. In certain regions, when we detect such a signal, we will make reasonable efforts to respect your choices as required by applicable law.

6. Data Security And Retention

6.1 Security Measures

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption for payment transactions
  • Access controls and authentication to limit unauthorized access
  • Secure storage of personal information

Although we implement industry-standard security measures, no system can guarantee 100% security. We encourage users to maintain strong passwords, be cautious of unsolicited communications, and immediately report any suspicious activity related to their accounts.

6.2 Data Retention

We retain personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Notice or as necessary to comply with any legal obligations.  We determine the length of time we retain your personal information based on the following factors:

  • Business Needs: The nature and length of our relationship with you, as well as for the business purposes for which the personal information was collected. 
  • Legal and Regulatory Requirements: As necessary to comply with our legal and contractual obligations, and to defend against potential legal claims.
  • Fraud and Security: As necessary to detect or prevent illegal activity, secure our systems and online environment, or protect health and safety. 

Once data is no longer required, it is securely deleted. We use techniques that ensure data cannot be reconstructed or read.

7. Children’s Privacy

Our website is designed for a general audience and not intended for children under thirteen (13) years old. We do not knowingly collect or process personal data from minors. If you believe a child has provided personal information, please contact us for immediate removal.

8. California Residents

California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our website that are California residents and who provide personal information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of personal information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared your personal information with for the immediately prior calendar year. You may request this information once per calendar year. To make such a request, please contact us using the information below:

hello@helloagainproducts.com.

9. Opt-Out & Your Choices

You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any marketing email. Even after opting out, you may still receive non-promotional communications, such as those related to your account or transactions.

10. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page and take effect immediately. If we make significant changes, we will notify you by email or through a prominent notice on the Website.

You accept the revised terms by continuing to use the Website after any modifications to this policy.

11. Contact Information

For any questions, comments, or concerns regarding this Policy or to exercise your rights under it, please contact us at hello@helloagainproducts.com.